A full non-refundable payment is required to confirm your booking.
All horse activities are subject to variation depending on weather and terrain conditions.
Risks Associated with Horse Activities
Horses can act in sudden and unpredictable ways and horse riding and associated activities are classed as a dangerous recreational activity, with a significant risk of injury including death.
You will be required to read and accept a waiver to state that you ride and participate in Sherwood Little Rides Pty Ltd activities at your own risk and by participating you will accept all risks of injury or death in any way.
Wearing an Australian standard safety helmet and closed-in shoes
when participating in horse-related activities is compulsory (helmets are
Booking Holder Competency
You are required to disclose accurate information about your horse riding/activity experience. The minimum required riding level is beginner. At an absolute minimum, you must be confident, capable and medically fit, be capable of mounting/dismounting, have a firm balanced riding seat and be able to ride/participate for the entire period of time you nominated, booked and paid for.
A booking holder can be excluded from any horse related activity due to behavior that endangers themselves, other persons or horses. In this case, the booking holder’s fee will be forfeited, nonrefundable.
Cancellations are effective by the date that the cancellation is provided in writing only.
You should send your cancellation request to: email@example.com
A request to move your booking should also be provided in writing. Any request to move your booking within (4) four days of your scheduled booking, will be deemed as a cancellation due to the extensive time and cost associated with planning horse related activities.
The following cancellation terms apply:
Written cancellations of more than 30 days will attract a full refund or credit at
the discretion of the booking holder.
Written cancellations of between 4-30 days will attract a credit to the value of the original booking and payment only. You may use this to reschedule another time or redeem your credit as a gift voucher.
Written cancellations of between 1-3 days = no refund. However, a credit may be honored.
No Show = No refund
Late Show = Forfeit of booking and no refund
Failure to complete the horse activity = No refund
Cancellation of Booking by Sherwood Little Rides Pty Ltd
Cancellation or change of horse activity may be a result of unforeseeable circumstances (Force Majeure): Compensation payments and refunds do not apply where the horse activity cannot be carried out or the horse activity is changed due to unusual and unforeseeable circumstances beyond the control of Sherwood Little Rides Pty Ltd, or the consequences of which could not have been avoided even where duty of care has been exercised. Examples include: (threat of) war, natural or nuclear disaster, fire or adverse extreme weather conditions, technical or maintenance problems, transport problems or delays, national park activities or other events, changes imposed by rescheduling or cancellation of flights by an airline, accommodations becoming unavailable, sick or injured horses, or other similar events beyond the control of Sherwood Little Rides Pty Ltd. In these circumstances, Sherwood Little Rides Pty Ltd also has full authority to decide if the horse activity will take place or to make changes to the horse activity itinerary, as a result of force majeure.
There will be no compensation payments or refund of horse activity fees where customers are excluded from the horse activity due to supplying incorrect information (for example re. the rider’s weight, riding experience or riding level) or behavior that endangers themselves, other persons or horses.
There will be no compensation payments or refunds if a booking holder is prevented from, reluctant or unable to continue the horse activity or part of the horse activity after falling off a horse or any other injury or illness sustained before or during the horse activity. There will also be no refunds for any rest days taken by the participant.
When Sherwood Little Rides Pty Ltd cancels the horse activity at any time before the start of the booking for any other reason except as described above the customer, this will be refunded in full to the booking holder.
Photography: Sherwood Little Rides Pty Ltd may wish to use photographs, film (video) or audio taken during your horse activity to promote the activity on our website, social media or in publications. If you are opposed to this, you must communicate this in writing at the time of making your booking.